Frequently Asked Questions

Everything you need to know about SoulTree beauty and wellness.

Are SoulTree products 100% natural and organic?

Yes, all our products are crafted using authentic Ayurvedic recipes and are certified organic. We use ethically sourced botanical ingredients and avoid all synthetic fragrances, parabens, and harmful chemicals.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy for skincare items?

We offer a 30-day return policy for unopened and unused products. If you experience an adverse reaction to a product, please contact our support team within 14 days of receipt for assistance.

Does SoulTree test its products on animals?

Absolutely not. SoulTree is a cruelty-free brand. We do not conduct animal testing on any of our finished products or raw ingredients, and we ensure our suppliers adhere to the same ethical standards.

Can I track my order once it has been placed?

Yes, once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.